R11: Customer Advises Entry Not in Accordance with the Terms of the Authorization
Authorization exists, but this particular entry did not match its terms.
| Code | R11 |
|---|---|
| Official reason | Customer Advises Entry Not in Accordance with the Terms of the Authorization |
| Applies to | Debit entries |
| Return deadline | 60 calendar days |
What R11 means
The receiver acknowledges authorizing the originator, but says this entry departed from what was agreed — wrong amount, wrong date, or a debit after the arrangement ended. Split out from R10 in 2019 precisely so that these correctable errors are not recorded as unauthorized entries.
What to do next
Debit-side only. R11 is correctable: fix the amount or date and, within 60 days of the return, you may reinitiate a corrected entry.
Can this happen on a file from this generator?
No. This generator writes ACH credits only — money leaving your account — and R11describes a debit being pulled from someone else's account. If you received R11, it came from a debit originated elsewhere. See supported formats for what the generator does and does not produce.
Other return codes
R01, R02, R03, R04, R06, R07, R08, R09, R10, R16, R17, R20, R23, R29. The full list includes every code from R01 to R33.